We have customers calling from emergency call centers asking about headsets for the consoles they are using.  One of the first questions we ask is, “Are you using a 4-wire or 6-wire application”? It is important that we have the correct information so we can get the correct equipment for your needs.

Products for 4-Wire Applications

Corded Solution: For a corded solution for a 4-wire application let’s start with the Plantronics P10 (29362-01) amplifier.  This amplifier will work on any operator console, PBX or ACD. Its volume & automatic gain controls lets you adjust the volume to a level that is comfortable for you.  Any of Plantronics H-series headsets will work with the P10.  Please note with 4-wire systems the user will need to use a foot pedal or the button on the console to toggle between the radio and telephone.

Wireless Solution: If you would like to use a wireless headset (like the CS55) you will need a Plantronics 18709-01 (PJ327).This is a 2-Prong to Modular Adapter that plugs into the console, then the wireless headset plugs into the PJ327.  Just keep in mind you cannot answer remotely by using your wireless headset. You must answer on your system first, then push the button on your wireless headset to take the call. Once you have the call, you now have up to a 300’ or 350’ range (depending on which wireless unit you are using) from the base of the Plantronics wireless system, and you are hands free.

Products for 6-Wire Applications

Corded Solution:  A corded solution for a 6-wire application would be the SHS1890 PTT (push to talk) Amplifier, it is offered in three different lengths 10, 15, or 25 feet. This adapter lets you toggle between your console and phone with just a push of a button. You will also need to choose an H-series headset to use with the CA12CD to complete the set-up.

If you prefer to go wireless, then the CA12CD might be the choice for you.  This system comes with a dual battery pack and two charging wells; one for the remote unit, while the other facilitates charging the extra battery pack (supplied with unit).  It runs on DECT 1.9 GHz. It has a push-to-talk amplifier for 6-wire applications, and a 2-prong PJ-7 connector (equivalent to WE-425).  It has Digital (DECT™) technology operating in the 1.9GHz radio band to provide superior voice clarity and security.  Lithium-Ion battery packs provide longer talk time (approximately 8 hours) and faster recharge rates.  Just a note here, Plantronics recommends using the first battery for the first half of a shift and then replacing it with a fresh battery for the second half, this will prolong the life of the batteries.  It also has a robust PTT switch with selectable locking/non‐Locking operational modes. The push-to-talk amplifier has a quick disconnect feature to be used with the Plantronics H Series headsets.  The CA12CD comes with a 1-year warranty.  The H-series headsets have a 2-year warranty.

Question:  Is the 03929-63 Headsets Direct’s Training Adapter just for wireless headsets?  I have an older S10 amplifier and some headsets, and would like to use them for training.

Answer:  In a word, no, it has multiple applications (okay five words).  A Headsets Direct original product, the 03929-63 Training Adapter began as an answer to our customers’ complaints of why isn’t there an effective way for two people on wireless headsets to train together.  They were constantly whining: “Why doesn’t Plantronics have an adapter for training wirelessly?”  We didn’t have an answer so our design engineers got together and worked tirelessly in the lab until the 03929-63 Training Adapter was born.  In the words of another famous engineer (albeit a little on the mad side): “IT’S ALIIIVE!”  Well, that’s how it came to be, and after the euphoric melodrama had subsided, it proved to be very effective for its intended purpose of uniting two wireless headsets for training.  Now, with proper training and more mobility, workers could multi-task more efficiently and businesses could squeeze the most out of their smaller, already stretched staff.

Then our engineers put their brains together again and thought: “Hmm, can we use this baby in other applications?”  So, they returned to the lab to test other systems and see how they could expand the versatility and usefulness of their new little creation.  And wouldn’t you know it, that little sucker has turned out to be more than a one-hit wonder, shazam!  While with some Plantronics amplifiers it’s better to use the 27019-03 PLX Y-Training Cord (e.g. M22 and two HW251), the 03929-63 Training Adapter can unite many more diverse devices in communication harmony.  It’s so universal you can use it to unite Plantronics wireless (CS540) with corded models (M22); it can bring together two headsets behind one amplifier (like your S10); you can use it with an amplifier, corded or wireless, and the telephone handset; you can use it with Plantronics and GN (or any other brand) as long as they’re nice to each other, and it even works for you tightwads who hang on to ancient headsets and amplifiers like the PLX400 (hey, they’re still workin’ dude).  Harmony!  Might this really be “the dawning of the age of Aquarius?”

Give the sales team at Headsets Direct a call (800-914-7996) and see what else the 03929-63 Headset Direct’s Headset Training Adapter can do for you.  Remember, harmony is a good thing.

	1) A10 Direct Cable (66268-03) - The A10 direct connect cable is an economical way to connect H series headsets  to certain telephones that have an RJ9 headset jack, such as Nortel, Mitel and NEC.  Please contact our sales team at 800-914-7996 to determine if your phone can use one.
	2) HL10 - Tired of being stuck to your phone, even with a wireless headset? The HL10 handset lifter gives you the freedom to roam and answer your calls anywhere within the operating distance of your headset.
	3) M22 Amplifier - The latest edition of their most popular amplifier incorporates the newest technology for most new phones sold.  Designed to work with over 90% of all phones being used today, the M22 gives you excellent voice and hearing control.
	4) 72442-01 - The HIS cable is designed for specific Avaya model phones. It allows you to connect your headset directly to the phone without the need of an amplifier. Give us a call at 800-914-7996 to see if you qualify for de-cluttering your desk.
	5) 03929-63 Wireless training Adapter - An easy way to link two wireless headsets for training purposes, this model is made specifically for resellers. Dealers, get your customers connected to improve their ability to train their employees.

Replacing your Plantronics headset accessories is a great way to keep your headset performing at its best. When ear cushions tear, your voice tube gets clogged, or your wireless battery life isn’t what it use to be is the time to make your headset like new again.

	1) .Audio 355 - Forty-millimeter speakers deliver studio-quality sound with maximum bass response. Don’t just hear music, feel it.  For Skype, Windows Live, or Yahoo Messenger Internet calling, a Quick Adjust microphone provides precise placement and noise-canceling features to ensure that Internet callers can hear you clearly. When you’re listening to music or watching DVDs, the microphone rotates discreetly out of the way. In-line controls let you adjust music volume or mute the microphone.
	2) Blackwire C610 - For those who spend hours each day on long conference calls, webinars and video conferencing, the exceptional voice clarity and all-day comfort of the Blackwire C610 USB computer headset makes communication more effective and productive. Featuring a noise-canceling microphone and digital wideband telephony, the Blackwire C610 monaural headset delivers the performance and comfort necessary in busy calling environments.
	3) .Audio DSP400 - DSP-400 Digitally-Enhanced USB foldable Headset. This headset gives a full range for stereo sound without having to have the sound card.  There is a USB plug, with inline control for digital volume and mute.
	4) .Audio 476 DSP - Digital signal processing provides enhanced sound quality in this comfortable, foldable stereo USB headset. A noise-canceling microphone and wideband acoustic echo cancellation capture a broader range of voice signals for calls that are clearer and more natural sounding. USB plug-and-play connection means there is no software to install. With a comfortable, lightweight fit and easy-to-use inline controls.
	5) Blackwire C210 - With simple call controls for a convenient hands-free environment. Delivering full wideband audio, Hi-Fi stereo and USB-enhanced digital sound. Users appreciate the flexible headband that adjusts to a perfect fit and soft, swiveling ear cushions that provide all day comfort during conference calls or while listening to audio.

If you’re deciding between computer headset models, it never hurts to see what the best 5 computer headsets from Plantronics are, because chances are other customers have purchased computer headsets and found what they liked and continue to buy. Choosing any will provide a great headset to use with your desktop or laptop computer.

	1) Voyager Pro HD - Experience brilliant, HD streaming audio plus natural, clear calls.  Ergonomic all-day fit, streams music with the A2DP. Pauses streaming audio for calls or when the headset is taken off. Voice alerts announce talk time, volume, connection and more.  Eliminates accidental dialing by locking call button when headset is not worn.
	2) Voyager Pro+ - Dual-mic AudioIQ2 noise-canceling technology enriches voice quality. Boom places mic where it will capture your voice best. WindSmart technology blocks intrusive wind noise while driving down the road.  Multipoint technology pairs one headset to two phones. Freedom to roam up to 33 feet (10 meters).  Six hours of talk time / 5 days of standby time.
	3) Voyager Pro B230 - Smart Sensors detect whether or not you are actually wearing the headset; the sensors are located in the ear loop and the speaker.  The Smart Sensor technology works the same way as the touch (capacitor) sensors in devices like the iPad / iPhone touch screens.  When the headset is brought close to the ear (like a finger near a touch screen), the sensor detects the conductive skin and the sensors communicate this change in state to the headset processor.  With this comes a computer dongle that can be used with your laptop on the go.
	4) Explorer 395 - To be hands free while driving is what we all need to achieve.  This Bluetooth is great for using while on the road. An ergonomically-designed swivel earloop and a contoured ear tip offer you a comfortable, stable fit. Spend less time hassling with your charger thanks to a long-lasting battery that provides up to 5 hours of talk time and 7 days stand by time.
	5) BackBeat 216 - This has a discreet inline microphone for convenient calling and music control. Well-balanced high and mid range for a realistic sound experience.  Noise-isolating ear buds that boost bass levels.  Noise Isolation 16B Sensitivity 110 dBSPL/mW @ 100Hz. This comes with a 3.5 adapter that can be used with smart phones, I Pads, and IPods.

If you’re deciding between Bluetooth & Corded mobile headset models, it never hurts to see what the best 5 Bluetooth/Mobile headsets from Plantronics are, because chances are other customers have purchased headsets and found what they liked and continue to purchase them. Bluetooth headsets make talking on your mobile phone easier and more productive with your hands free to write or type.

	1) CS540 - One of our newest wireless office headsets that offers further range than Plantronics older models. You now get up to 350 feet instead of 300 feet.
	2) CS55 – The work horse of the industry and still one of our most popular wireless headsets with its convertible style headset and 10 hrs of talk time.
	3) CS70N - An earbud-style headset with a comfortable all-day wearing style.
	4) CS55/Hl10 - The CS55 is bundled with the Plantronics HL10 handset lifter. So with one click you will have your complete wireless system added to your cart.
	5) W740 - Another new wireless office headset from Plantronics. The new W740 replaces the Plantronics Savi WO100 with its the new and improved upon features, it is better than ever. This headset now offers Bluetooth. Pair any of your Bluetooth devices to the base and you now have one headset for three different applications.

If you’re deciding between models, it never hurts to see what the best 5 wireless headsets from Plantronics  are, because chances are other customers have purchased headsets and found what they liked and continue to purchase them. With the models listed above, they’re all top of the line business grade/professional grade wireless headsets made by Plantronics that are durable, comfortable and built to last. Choosing any will increase your productivity by allowing you to roam your office while continuing to talk on the phone. Once you try a wireless headset, you will find it hard to be without.

	1) HW251- A great, dependable single-ear headset for a quiet environment at the office or at home.
	2) HW251N - Our best selling noise-canceling headset for that loud environment.  This headset will block out about 75% of your background noise.
	3) HW261N – A binaural (dual ear) noise-canceling headset that helps you stay totally focused all day long.
	4) H141N- A noise-canceling headset that offers two wearing styles; you can choose to wear it over your head with a headband or over your ear with an earloop.
	5) M175C - A noise-canceling headset for your cordless/mobile phone with a 2.5mm connection.  The M175C includes inline volume and mute controls.

If you’re deciding between corded models of headsets, it never hurts to see what the best 5 corded headsets from Plantronics are, because chances are other customers have purchased corded headsets and found what they liked and continue to purchase them. With the models listed above, they’re all top of the line business grade/professional grade corded headsets made by Plantronics that are durable, comfortable and built to last. Choosing any will increase your productivity by allowing you to be hands free while talking on the phone. Once you try a corded headset, you will find it hard to be without.