1) HW251- The HW251 Supra Plus headset is the workhorse of the industry. If you are just starting up your own call center, this may be what you are looking for. This headset is convenient and will work with most phones using the correct cable or amplifier.
	2) HW251N - The SupraPlus HW251N Wideband headset helps overcome the challenges posed by traditional technology, delivering heightened speech clarity and life-like fidelity. Users will experience greater satisfaction through enhanced intelligibility and reduced miscommunication.
	3) HW261N - The SupraPlus Headset has a noise-canceling microphone for use in a loud environment. With the HW261N binaural ear headset, you can concentrate on the caller and not on what is going on around you. Premium audio quality for office and contact center professionals, with wideband Audio for natural sound. The highest level of performance for wideband VoIP communication.
	4) HW261- This SupraPlus headset HW261 continues to set the standard for durable, lightweight, binaural headsets for contact centers and office professionals. Expanding on the classic style with new features, enhanced stability, and updated styling, the Plantronics HW261 SupraPlus headset delivers a new level of all-day comfort and reliability.
	5) H41 - The H41 is a discreet headset offing an over-the-ear design with a sleek, sculpted shape. There is no head band to give you a headache by the end of the day. Furthermore, the entire H41 headset weighs less than 3/4 of an ounce, so you hardly know you’re wearing it. Just imagine a receiver that rests gently against your ear, swivels at a touch, yet consistently provides exceptional sound quality. The Mirage H41 offers all of these attributes and more!

If you’re deciding between corded models of headsets, it never hurts to see what the best 5 corded headsets from Plantronics are, because chances are other customers have purchased corded headsets and found what they liked and continue to purchase them. With the models listed above, they’re all top of the line business grade/professional grade corded headsets made by Plantronics that are durable, comfortable and built to last. Choosing any will increase your productivity by allowing you to be hands free while talking on the phone. Once you try a corded headset, you will find it hard to be without.

	1) CS540 - The CS540 Wireless headset is new to the block, replacing the CS55. The CS540 has newer technology and a lighter weight than the CS55 at only 21 grams. Used either over your head or over your ear, this headset is sleek and stylish. Up to 350 feet of range to roam your office and improve productivity. Speaker volume & mute controls are at your finger tips allowing adjustments remotely. An adaptive power system optimizes the CS540 for the perfect balance between range and talk time.  A Voice-dedicated DECT technology in the CS540 eliminates Wi-Fi interference. Advanced wideband audio using CAT-iq technology enables clearer conversations, where you can conference up to three additional CS headsets to have co-workers join calls quickly and easily.
	2) CS55 - This headset continues to lead the pack when walking out the door. Even though it has been announced end of life, there are still plenty to ship with warranty included. Available in convertible over-the-ear, over-the-head or behind-the-head styles, the CS55 lets employees go where office work takes them up to 300 feet from their desks for 10 hours of unencumbered talk time. As the first headset in the U.S. to implement 1.9GHz voice-dedicated wireless technology, the CS55 delivers uncompromised audio quality and ensures minimal interference from other office wireless systems.
	3) CS70N - The CS70N gives you the best of the best in one professional wireless headset; premium audio performance, and sleek, comfortable styling. Featuring a top-of-the-line, noise-canceling microphone for clear speech even in loud environments. The CS70N wireless headset is perfect for a variety of users and businesses. A stylized, lightweight behind-the-ear design is not only discreet, it is comfortable enough to be worn all day.
	4) W740 - With three different styles of wearing and a replaceable battery, what more could you ask for? Oh you want one that will work with your computer, land line, and cell phone? You have found it in the W740 Wireless headset from Plantronics. Optimized for Unified Communications, the system automatically updates your status to “busy” on PC, mobile, and desk phone calls so colleagues can see your availability. You don’t have to worry about missing a call again.
	5) CS55/HL10 - This headset comes with a lifter so that you can conduct business calls in hands-free, digitally-enhanced audio with the CS55/HL10 combo. Available in convertible over-the-ear, over-the-head or behind-the-head styles, the CS55/HL10 lets employees go where office work takes them, up to 300 feet from their desks for 10 hours of unencumbered talk time. As the first headset in the U.S. to implement 1.9GHz voice-dedicated wireless technology, the CS55/HL10 combo delivers uncompromised audio quality and ensures minimal interference from other office wireless systems.

If you’re deciding between models, it never hurts to see what the best 5 wireless headsets from Plantronics  are, because chances are other customers have purchased headsets and found what they liked and continue to purchase them. With the models listed above, they’re all top of the line business grade/professional grade wireless headsets made by Plantronics that are durable, comfortable and built to last. Choosing any will increase your productivity by allowing you to roam your office while continuing to talk on the phone. Once you try a wireless headset, you will find it hard to be without.

	1) Voyager Pro HD - With all the latest technology built into this model, you can’t miss having the best conversation on a Bluetooth headset you’ve ever had.  It even answers your calls by simply putting it on.
	2) Explorer 390 - Noise, wind and echo reduction, easy to set up, a battery status light, light weight, stylish … the list is too long to mention all the features of this nifty little Bluetooth headset, and at a very affordable price to boot!  Check out the Explorer 390 at Headsets Direct and see all that it has to offer.
	3) M1100 - Take the time to savor the benefits of the M1100, one of the latest Bluetooth headsets from Plantronics.  You can stream music, podcasts, GPS and other audio applications from A2DP-enabled phones, and use your voice to answer an incoming call by simply saying “Answer”, or use the dedicated voice button for a host of convenient commands.
	4) Explorer 395 - It’s your Explorer 390 with style.  The Explorer 395 is an attractively-styled, universally-compatible headset that’s extremely easy to use.  It features separate buttons for volume, power on/off, and call answer/end so going hands free is as simple as pushing a button
	5) BackBeat 903 - Whether you’re at the gym, riding your bike or just strolling down the garden path, the BackBeat 903 delivers when it comes to sound and clarity.  Stereo from a headset never sounded so good.

If you’re deciding between models, it never hurts to see what the best 5 wireless headsets from Plantronics  are, because chances are other customers have purchased headsets and found what they liked and continue to purchase them. With the models listed above, they’re all top of the line business grade/professional grade wireless headsets made by Plantronics that are durable, comfortable and built to last. Choosing any will increase your productivity by allowing you to roam your office while continuing to talk on the phone. Once you try a wireless headset, you will find it hard to be without.

The listed instructions are for two Plantronics Wireless Headsets with or without an HL10 handset lifter.

There are different Plantronics products that can be used with this adapter.  See our website for other configurations in the HDI Wireless Training Adapter User Guide.

Training Adapter (03929-63): The training adapter ships with its own cord. The cord plugs into the end of the training adapter where you see the word TEL. This cord should not be traded out for a longer cord.  On the other end of the adapter there is an A jack and a B jack, this is where your wireless headsets will be plugged in.

Setting up the first wireless headset:

Note:  Some phones also have a HEADSET jack, if you have a HEADSET jack on your phone, do not plug this training adapter into it, the adapter will not work.  It must be plugged into the HANDSET jack for people to be able to hear you.

Step 1: On your phone, unplug the cord that is in the handset jack, (this cord comes from the wireless headset charging base).

Step 2: Take the cord you just unplugged from the phone’s handset jack and plug it into the A jack on the training adapter.

 Step 3: Take the cord plugged into the training adapter next to the word TEL and plug it into the now empty handset jack on your phone.

You now have your primary wireless headset attached to the training adapter.

Setting up the second wireless headset:

Step 1: Take the cord from the second wireless base (this is the cord that would normally be plugged into the telephone) and plug it into the B jack on the training adapter.  Note: On the underside (older units) or back side (newer units) of the wireless charging base, there is a picture of a telephone, the cord coming from this jack is the one you will plug into the B jack on the adapter.

Step 2: Make sure you have the power adapter for the second headset plugged into the charging base and the other end plugged into a wall outlet or power strip.  The power indicator lights should be visible on both bases.

To configure the settings on the wireless training adapter:

On the training adapter where the single wire is coming from, next to TEL, there is a slider switch with two positions, 1 & 2, make sure the switch is sitting under number 2 when using two wireless headsets.

On the top of the training adapter there are two buttons for muting.  A is for the wireless headset plugged into the A jack and B is for the wireless headset plugged into the B jack.  When the button is up, that headset can be heard, when the button is pushed down, that headset is muted.  You can configure the headsets either way for talking or listening purposes.  This is also a great way to make a conference call with colleges.

Testing for a dial tone:

 Note: If you are not using an HL10 handset lifer, you will first need to take the handset out of the cradle and sit it off to the side of your phone to get a dial tone.  Turn on the headset plugged into A, you should have a dial tone, turn on the second headset, it should also have a dial tone.  You are now ready to start using your training adapter.

If you have any questions, please give us a call at 800-914-7996; we will be more than happy to assist you.

If you are just getting back on your feet, and the company says you can work from home, but you must purchase your own equipment to do so, here is a simple way of staying ahead of the game and being productive with your time and money.

Plantronics H261N Headset

The biggest component you will need is a corded headset with a noise-canceling microphone, and an amplifier box to be used with your home phone. Getting back on your feet is no small task, I commend all who try.

Before spending a dollar, you have to want to save a dollar.  Chances are we have what you need here at Headsets Direct with our Money Savers refurbished products. The beginning of everything is always about wise choices. To look at something used is not disdainful, it is smart. Someone has to drive the car off the lot new; I get to purchase it when someone is finished with it.  Headsets and amplifiers are the same thing. To start you out I would look at the work horses of the Plantronics industry. The corded headsets have been used for years, along with the amplifiers.  First look at the style you want to wear, over the ear or headband, if you choose headband, do you prefer monaural or binaural (one ear or both ears)?  I always prefer to have one ear covered, that way I can hear what is being said around me.  Some of the other specialists prefer having total concentration on the call by wearing a binaural headset, like an H261N refurbished headset.

66268-02 Direct Connect Cable

Plantronics M12 Amplifier

66268-03 Direct Connect CableSo now that you have picked your headset, what you need to be able to do is take the brand of your phone and the model number through the compatibility guide.  For example my phone is an Avaya brand and the model is Partner 18D, so there are two different items that will work with my phone.  The least expensive is the 66268-03 A-10 Direct cable, and the other item is a refurbished M12. When using the 66268-03 cable, this plugs into the headset jack on my phone; the other end has a Quick Disconnect that will plug into my phone. The cable is limited to what is preprogrammed in your phone itself, volume and hearing.  If I choose to go with the M12 amplifier it is a little bit different, the short pigtail plugs into your handset jack on your phone, NOT into your headset jack. Your handset cord will plug into the back of the amplifier.  If you have any concerns you can always watch the Plantronics M22 Video with step by step instructions on how to set it up.  The M12 amplifier will give you the advantage of being able to mute your client while you are on the phone.  You can adjust your volume for hearing and the loudness of your voice going through the microphone.

We have customers calling from emergency call centers asking about headsets for the consoles they are using.  One of the first questions we ask is, “Are you using a 4-wire or 6-wire application”? It is important that we have the correct information so we can get the correct equipment for your needs.

Products for 4-Wire Applications

Corded Solution: For a corded solution for a 4-wire application let’s start with the Plantronics P10 (29362-01) amplifier.  This amplifier will work on any operator console, PBX or ACD. Its volume & automatic gain controls lets you adjust the volume to a level that is comfortable for you.  Any of Plantronics H-series headsets will work with the P10.  Please note with 4-wire systems the user will need to use a foot pedal or the button on the console to toggle between the radio and telephone.

Wireless Solution: If you would like to use a wireless headset (like the CS55) you will need a Plantronics 18709-01 (PJ327).This is a 2-Prong to Modular Adapter that plugs into the console, then the wireless headset plugs into the PJ327.  Just keep in mind you cannot answer remotely by using your wireless headset. You must answer on your system first, then push the button on your wireless headset to take the call. Once you have the call, you now have up to a 300’ or 350’ range (depending on which wireless unit you are using) from the base of the Plantronics wireless system, and you are hands free.

Products for 6-Wire Applications

Corded Solution:  A corded solution for a 6-wire application would be the SHS1890 PTT (push to talk) Amplifier, it is offered in three different lengths 10, 15, or 25 feet. This adapter lets you toggle between your console and phone with just a push of a button. You will also need to choose an H-series headset to use with the CA12CD to complete the set-up.

If you prefer to go wireless, then the CA12CD might be the choice for you.  This system comes with a dual battery pack and two charging wells; one for the remote unit, while the other facilitates charging the extra battery pack (supplied with unit).  It runs on DECT 1.9 GHz. It has a push-to-talk amplifier for 6-wire applications, and a 2-prong PJ-7 connector (equivalent to WE-425).  It has Digital (DECT™) technology operating in the 1.9GHz radio band to provide superior voice clarity and security.  Lithium-Ion battery packs provide longer talk time (approximately 8 hours) and faster recharge rates.  Just a note here, Plantronics recommends using the first battery for the first half of a shift and then replacing it with a fresh battery for the second half, this will prolong the life of the batteries.  It also has a robust PTT switch with selectable locking/non‐Locking operational modes. The push-to-talk amplifier has a quick disconnect feature to be used with the Plantronics H Series headsets.  The CA12CD comes with a 1-year warranty.  The H-series headsets have a 2-year warranty.

Question:  Is the 03929-63 Headsets Direct’s Training Adapter just for wireless headsets?  I have an older S10 amplifier and some headsets, and would like to use them for training.

Answer:  In a word, no, it has multiple applications (okay five words).  A Headsets Direct original product, the 03929-63 Training Adapter began as an answer to our customers’ complaints of why isn’t there an effective way for two people on wireless headsets to train together.  They were constantly whining: “Why doesn’t Plantronics have an adapter for training wirelessly?”  We didn’t have an answer so our design engineers got together and worked tirelessly in the lab until the 03929-63 Training Adapter was born.  In the words of another famous engineer (albeit a little on the mad side): “IT’S ALIIIVE!”  Well, that’s how it came to be, and after the euphoric melodrama had subsided, it proved to be very effective for its intended purpose of uniting two wireless headsets for training.  Now, with proper training and more mobility, workers could multi-task more efficiently and businesses could squeeze the most out of their smaller, already stretched staff.

Then our engineers put their brains together again and thought: “Hmm, can we use this baby in other applications?”  So, they returned to the lab to test other systems and see how they could expand the versatility and usefulness of their new little creation.  And wouldn’t you know it, that little sucker has turned out to be more than a one-hit wonder, shazam!  While with some Plantronics amplifiers it’s better to use the 27019-03 PLX Y-Training Cord (e.g. M22 and two HW251), the 03929-63 Training Adapter can unite many more diverse devices in communication harmony.  It’s so universal you can use it to unite Plantronics wireless (CS540) with corded models (M22); it can bring together two headsets behind one amplifier (like your S10); you can use it with an amplifier, corded or wireless, and the telephone handset; you can use it with Plantronics and GN (or any other brand) as long as they’re nice to each other, and it even works for you tightwads who hang on to ancient headsets and amplifiers like the PLX400 (hey, they’re still workin’ dude).  Harmony!  Might this really be “the dawning of the age of Aquarius?”

Give the sales team at Headsets Direct a call (800-914-7996) and see what else the 03929-63 Headset Direct’s Headset Training Adapter can do for you.  Remember, harmony is a good thing.