For Models: SHS 2371-01, SHS 2355-01, SHS 2362-01 and SHR 2073-01

Push-to-Talk amplifiers by Plantronics, the proven standard for Air Traffic Control and Public Safety Dispatch, are now available with USB interfaces.
Compatible with standard USB drivers.
The Push-to-Talk switch enumerates as button 1 of a single button game controller.
Used with training simulators,VoIP communications and speech recognition – anywhere that high quality USB audio with push-to-talk switching is required.
Available in monaural and stereo.
User comfort guaranteed by a wide range of compatible Plantronics headsets.

For more info: Plantronics USB Push-to-Talk Adapters

To have your Plantronics headsets perform at their best, be sure to check for software updates and drivers when connecting headsets to your computer. The latest software drivers and Plantronics Control Panel Application can be found at :

Plantronics Headset Software Downloads

Plantronics will be discontinuing the CS55, CS55H and SupraPlus Wireless (CS351N/CS361N) product lines.  Going forward, please transition to the CS500 Series product line which are now available. The last ship date for these products will be December 31, 2011 (or while supplies last).

Plantronics CS55 Wireless Headset will be replaced with the Plantronics CS540 Wireless Headset

Plantronics CS351N Wireless Headset will be replaced with the Plantronics CS510 Wireless Headset

Plantronics CS361N Wireless Headset will be replaced with the Plantronics CS520 Wireless Headset

The new W700 family of wireless headsets that Plantronics is releasing this summer is offering even more multi-connectivity than the older Savi family. The W700 family will be replacing the older Savi models. You now have one headset that can be used on your PC, Desk phone & Mobile phone. Listed below are some of the features Plantronics has added or improved upon.

• Replaceable Battery for W740: New P/N 84598-01
• W710 & W720 will use same battery as older models (WO300 & WO350).
• Three way connectivity lets you easily switch & mix audio between PC, mobile & desk phone calls.
• 3 additional headsets can be link to each unit.
• Subscribe new headsets to base by simply docking the headset.
• Dect 6.0: New voice-dedicated DECT technology eliminates Wi-Fi interference from other Networks.
• Adaptive power system optimizes for range and talk time.
• Advanced wideband audio using CAT-iq technology enables clearer conversations.
• Bluetooth technology is in the base of the W700 units, not in the headset.
• If you are using the W700 series headset with a mobile phone you can reach up to 350 feet away from the base.
• If you are more than 350 ft away on a mobile call using the W700 headset you will lose connection, even if you have your mobile phone with you (remember the Bluetooth technology is in the base, not the headset).
• Placing the headset in sleep mode can save on your battery life between charges.

*Hot swappable battery – lets the battery be changed in the middle of the conversation so you never run out of power (additional batteries sold separately).

Plantronics CS70N echo issues are not something that we typically get calls about, but most wireless headsets can certainly have some echo.  There are a couple of different scenarios and instances that can make the Plantronics CS70N have an echo problem.

Compatibility: Although the Plantronics CS70N is pretty universal and compatible with most phones, there are a couple of makes and models that they do not work properly with, such as AT&T three digit model number phones and a most GE phones.  For whatever the reason, these specific phones can make Plantronics headsets buzz and do quirky things so that they do not function properly.  AT&T four digit model phones work just fine.

Connectivity: The Plantronics CS70N can echo and not function properly if it is not hooked up correctly.  The Plantronics wireless headsets such as the CS70N are designed to plug into the handset receiver jack on the telephone base.  You simply unplug your handset receiver’s coiled cable from the handset jack on the telephone and plug the wireless CS70N base into the handset jack, then you plug your handset receiver into the designated jack on the wireless headset base.  That way you can still use your phone like normal if you want to.  Some phones do have a dedicated headset jack, but that is used for a corded headset with a phone model specific cable, not the Plantronics CS70N.  So just make sure that the wireless headset base is plugged in-line between the handset receiver and the base of the phone and not a headset jack. (* This does not pertain to Cisco 7940, 7960, & 7970 series phones… They are different *)

Settings: The configuration and settings on the Plantronics CS70N must be adjusted correctly otherwise it can make the headset echo.  One of the most common reasons for the Plantronics CS70N to echo is a volume level being too loud, typically it’s the microphone volume.  The master control for the mic volume on the very bottom of the CS70N base should usually be on setting “B”, and then you should use the mic volume quick adjustment buttons (plus & minus) on the upper back of the base unit to fine tune your speaking volume.  And as far as your listening volume, it is the 1 – 4 switch on the lower back of the CS70N base.  Number 1 is the loudest, adjust accordingly.  The other configuration that can make the Plantronics CS70N echo is the compatibility setting dial on the left side of the base.  It is the dial that looks like you can use a flathead screwdriver or a dime to adjust it, and it is numbered 1 – 4.  Typically for most phones, number 1 should be in the 3 o’clock position, which would also be lined up with the little ridged area to the right of the dial.  This is very important because it changes the internal compatibility of the unit, even if it’s off a little, it makes a world of difference.  It has to be right on mark, otherwise it can make a wireless headset echo and do other quirky things as well.

If the Plantronics CS70N is hooked up properly, the volume levels are set correctly and the compatibility dial is where it needs to be, see the Plantronics CS70N page on our website for instructions on how to do a system “reset”, under the “Additional Information” tab.

Another CS family headset model headed for the bestseller list. Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500 Series.  The CS540 convertible wireless headset will be the new an improved version of the CS50 and CS55 models.  The new CS540 system features the lightest DECT headset on the market, a new streamlined design and improved performance all with the same reliability for hands-free productivity that has made the CS family a bestseller for nearly a decade.

Some of the CS540’s features are that it has up to a 7 hrs of talk time, a range of up to 350 ft, adaptive power system optimizes for range and talk time, advanced wideband audio using CAT-iq (Cordless Advanced Technology – Internet Quality) technology enables clearer conversations while still using the stable and secure voice dedicated DECT™ 6.0 technology which eliminates Wi-Fi interference and is 64 bit encrypted to make sure that your calls are secure.  Choose narrowband mode to preserve talk time or wideband mode for clearer conversations, the noise canceling microphone filters out background noise while the DSP technology (Digital Signal Processing) provides more natural voice sound.  Sound Guard technology protects against audio spikes, conference in up to three additional CS540 or Savi headsets for enhanced collaboration, new headsets can subscribe to a base by simply docking the headset and auto answer option lets you answer and end calls by removing or replacing the headset from the base.

And even though PC calling with a softphone and using headsets for various computer software programs is catching on more and more, the majority of workers still use a traditional desk type telephone and just want the freedom to multi-task while still being able to handle their phone calls.  The Plantronics CS540 will quickly become the natural choice for CS50 and CS55 users and fans!