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Posts made in June, 2010
Problem: My teenage son wants a headset for his computer so he can listen to music and talk to his friends. I don’t want to spend a lot of money, but I want something pretty durable, any suggestions?
Solution: Hey mom, we all know how teenagers love their music, and they enjoy listening to it on a unit that provides quality sound. Plantronics has developed a headset that hits the mark, and it’s soooo- cool they named it BLACKWIRE Headsets. For individuals who like to be totally immersed in their music and conversations, choose the total focus, sound reduction, dual ear version, offering Hi-Fi audio and stereo sound. For those people who prefer a lighter headset, and having one ear free to hear what’s going on around you, there is also a single ear version. Both styles employ wide band technology and Digital Signal Processing (DSP), along with USB enhanced digital sound, resulting in a more natural voice sound as you chat with friends or business associates. In addition, the BLACKWIRE headsets come equipped with SoundGuard, a new technology designed to protect you from painful audio spikes that can leave your ears ringing.
So we have established the exceptional sound quality, now lets’ talk comfort! The headband is adjustable to assure a perfect fit, and it has soft, swiveling ear cushions to provide all day comfort. It is also light weight with simple in-line call controls to make volume and mute adjustments quick and easy. Thanks to the adjustable noise cancelling microphone, your friends won’t hear any distracting background noises during your conversations .The standard 210 (monaural) and 220 (binaural) are compatible with most software systems and computers.
Although BLACKWIRE Headsets comes with an array of bells & whistles that his friends will envy, you will find this remarkable headset is priced very economically! If you have any questions, call Headsets Direct and talk with one of our friendly customer service specialists. We offer full technical support on everything we sell and a 60 Day Satisfaction Guarantee!
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Problem: I purchased an HW251N telephone headset along with a 26716-01 headset bottom cord and it isn’t working with my Nortel phone. Can you help me?
Solution: Plantronics manufactures a number of headset bottom cords that can be used with phones equipped with built in amplifiers (so you don’t have to purchase an amplifier) but you do need to get the correct cord for your phone . Unfortunately, all the bottom cords look exactly alike; the difference is in the circuitry. In your case, you ordered a bottom cord that will only work with CISCO phones.
So, how would the average person know which headset bottom cord to use with their phone? First, you need to find out which make and model of phone you are working with, because your phone must be compatible with your headset and bottom cord. There are two ways to determine which cord you will need. The easiest way is to simply call Headsets Direct and let one of our Customer Service Specialists look it up for you and make certain we have it in stock. If you have any questions regarding the best headset for you and your work environment, they will be happy to help you with that as well.
However, if you prefer shopping online, our website address is www.headsetsdirect.com. Look for our “Compatibility Guide Product Finder”link, and when the screen opens, enter the make and model of your phone. When the page for your phone comes up; click onto “view all” and you will see all of the Plantronics corded and wireless telephone headsets that will work with your particular phone. Once you have picked out a headset that you like, click onto the amplifier/bottom cord button located on the right in red print. This button will list the options that will work with your phone. With some phones you will need to purchase an amplifier, and they will provide several choices for you. With other phones you will have a choice of using an amplifier or a bottom cord, and you will find the correct bottom cord on the list. For most Nortel phones, the correct bottom cord is the A-10 cord (#66268-03).
The moral of our story is, just like you can’t judge a book by its cover, you can’t judge a bottom cord by its picture. So contact Headsets Direct by phone or online and let us guide you through the headset & bottom cord maze. Our goal is to find you a comfortable, quality, headset that suits you and your environment and will also be compatible with your phone system. If you are not delighted with your new headset, call us, we offer a 60 Day Satisfaction Guarantee!
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To mute the headset microphone on the Plantronics WO100 Savi, you need to push the “-” button that controls your speaker volume forward ( push forward towards the end of the microphone ) for at least 1.5 seconds until the talk button indicator light becomes solid red. Your will also hear an audible notification through the headset speaker. By pressing the button forward a second time you will turn off the mute feature allowing your caller to hear you again.
You can also mute the headset microphone within the PerSono Suite software that’s included with the Savi. In the past the included software was only helpful with drivers and digital user manuals. This software package is very different and installing will provide many great benefits when using the Savi headset. Once installed you will have the PerSono Suite icon in the lower right toolbar. With a click of the icon, you will visually see a triangle showing your headset, computer and telephone. At any time you can simply click on your headset at the top of the triangle to mute the microphone. When muted, the headset will change from green to red. Click on the headset icon a second time to turn the mute off and resume your conversation.
As you can see, Plantronics has made it easy to mute the headset microphone on the headset or using the PerSono Suite software. If you have questions on muting the headset microphone or anything else please visit our product page for the Plantronics WO100 Savi.
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One of the great features you’ll want to be sure and use with your Savi WO100 convertible wireless headset is its ability to add up to 3 additional headset users to a call. Think of it as a conference call with headsets but instead of everyone hoovering around a telephone that’s on speaker, you can now use Savi headsets and have perfect volume levels while you and your staff are hand-free, roaming your office and collecting information as need for your call.
Step 1 – Start your call on your WO100 (This will be the master headset).
Step 2 – Place a 2nd WO100 into your bases charging cradle.
(If using a different Savi model, on the guest Savi headset, press the headset Volume Button Up “+” for 3 seconds until the Indicator Light on the side of the headset turns solid green)
Step 3 – Press your Subscription Button for less than one second on the master WO100. The Subscription Light will flash yellow and green.
Step 4 – The light will turn solid yellow, you will also hear a tone in your master WO100.
Step 5 – You now have 5 seconds to press your Call Control Button inward on the master WO100 headset to accept your guest. Repeat steps 2-5 for adding additional headsets.
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To exit or Disconnect – Your guests can exit the call by pressing their Call Control Button. When the master WO100 Call Control Button is pressed to end the conference call, all guests will be disconnected.
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Having the ability to conference multiple headsets on a call or simply added an extra headset to a call for training purposes demonstrate the versatility and Next Generation features of the Plantronics WO100 wireless headset. If you have any questions about the Plantronics WO100 wireless headset or any other headsets, please contact give us a call.
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The Plantronics Savi WO100 Headset has 3 range or distance settings. It only takes a few seconds to adjust and will allow you to get the most out of your headset.
With the Plantronics WO100 wireless headset docked and not in use, press the subscription button for three seconds. Both the desk phone talk light and the PC talk light will flash green for high range. If you press the subscription button again for three seconds, the talk lights will flash yellow for medium range. If you press the subscription button again for three seconds, the talk buttons will flash red for low range. The setting for your Savi WO100 range or distance will need to be adjusted for your environment and distance needs. Keep in mind that the high range for distance will use more battery and low range will provide the most battery life for your Savi headset.
Hopefully this helps you adjust your Savi WO100 range or distance settings to optimize your headset for your use and environment. If you need more “How To” help, user manuals or replacement accessories, please visit our Plantronics WO100 Savi Headset page.
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