Problem:  I have a Plantronics wireless headset and I would like to get a Plantronics HL10 handset lifter so that I can answer my calls when I am away from my desk.  How do I know if the lifter is compatible with my phone & headset?

Solution:  The Plantronics HL10 lifter is compatible with most of the Plantronics wireless headsets, and it will work with most phone systems that are compatible with our wireless headsets.  However, there are a few exceptions to this rule and it has to do with the physical design of your telephone.

The Plantronics HL10 is designed to lift the upper portion of the telephone handset so that you can answer the phone when you are away from your desk.  A few phone manufacturers came out with some “unique” designs that cause problems.  For example:

If your phone has the hook switch button located on the bottom end of the telephone handset, you won’t be able to take a call using this lifter because it lifts the top part of the handset-where most phones have the hook switch button located.

If your phone sits at a steep vertical angle, hangs on a wall, or does not have a “cup” to hold the bottom portion of the handset, then each time the HL10  lifts the top part of the handset up- – - the handset falls backwards.   (So you can imagine the consequences if your phone is hanging on the wall!)

Phones that have a curve on the left side of the phone base can also pose a small problem, because the HL10 lifter can’t attach as secure to a curved surface as it does to a straight edge.  However, the HL10 comes with an extender arm accessory  that can be used on these phones (like Nortel) which help the lifter to work.

But if you have a good old fashioned “average” looking phone, the HL10 will work great, and make your life a lot easier!

Problem: I work in two different locations, is it possible to pair the Voyager 510 headset to two different 500A bases or devices?

Solution: Yes, although the headset can only be connected and switch back and forth between two devices at a time, the Voyager 510 headset can be paired with up to 4 different devices.  This is in general for most Bluetooth headsets with Multi-point technology.  You can also use different Bluetooth headsets other than the Voyager 510 with the 500A base, however, the 500A base will only charge the 510 headset (any other headsets would need to use their own charger).

Question: What types of businesses really buy headsets?  I mean, I’m just a small one-man operation and a headset is quite an investment.  Do I really need a headset?

Answer: Well, aside from all the reports on the safety and ergonomic benefits of headsets, (click here for ergo benefits), they really do help you conduct your business in a more efficient manner.

Here are some of the businesses that buy our headsets:

Doctors, lawyers and accountants, oh my!  Auto parts stores, mechanics, bikers, hang gliders, L.A. commuters and even that granny from Pasadena.  Museums, manufacturing plants, distribution warehouses, Texas ranchers who need to stay connected on their thousand-acre spreads, Starbucks® coffee drinkers, massage parlors, the I.R.S. and every branch of government…and yes, even that backbone of American enterprise, the one-to-five-person small business operation.

And don’t forget…you can count it as a business expense.

Will the CT14 battery work in a CT12 remote?

Unfortunately they’re not compatible and interchangeable.  Although the Plantronics CT12 and Plantronics CT14 systems look alike, they do use different batteries.  The CT14 battery ( part # 81087-01 ) is much smaller than the CT12 battery (part # 63421-01 ) , not just in physical appearance, but also in power specifications.  The much smaller CT14 battery does have the same plug as the CT12 battery and can physically “plug in”, however it does not have enough power to even turn on the CT14 remote.  The specs are as follows:

CT12 battery – DC 3.6v, 800mah  /  CT14 battery – DC 2.4v, 600mah

Since we started in 1996, we have always been, and always will be, a small company that is built around service…..we just happen to sell Plantronics telephone headsets.

We will help you find the correct item, by using our compatibility guide for headsets, browsing with you on our website or just pointing you in the right direction for items you need.  We want you to have a great headset experience!

How is Headsets Direct different?

1 ) We offer lower prices than many of the retailers.

2) We offer a 60 day money back guarantee, if you are not happy with your purchase, we will exchange or refund minus the shipping cost.

3) We stock most accessories and replacement parts.

4) We offer tech support for the life of the products.

5) We have very few products that have a restocking fee.

6) We process and take care of the paper work to Plantronics for warranty replacements for you.

7) We offer a flat UPS ground shipping rate of only $7.95 per order – no matter the size.

8 ) We offer price breaks on most of our headsets of 5 or more quantity.

9) We sell headsets and amplifiers below MSRP.

10) We will supply you with a quote for the products you are interested in.

11) We are happy to take your order over the phone, or you can place your order on line.

Bottom Line:  Headsets Direct is a specialist in providing Plantronics headsets and accessories with customer service like no other!