Problem: A customers recently called us because they heard an echo or their voice when using their Plantronics CS55 wireless headset.  It was working fine yesterday and now all of a sudden this echo appeared.

Solution: This is a problem that customers have had with their Plantronics CS55 wireless headsets and other similar CS wireless models (e.g. CS70N, CS351N) and a simple fix is to make sure the compatibility dial, located to the left of the base, is properly set.  The indicator, set at 3 o’clock, normally points to #1 (that covers 90% of phones) on that dial but you may need to use one of the other 3 settings for optimum clarity.  It should never be set between numbers.  The right compatibility setting is crucial to the proper operation of your Plantronics CS55 wireless headset.  On occasion you or someone else in your office may bump the unit and not realize the the dial has been slightly turned.

Press Release by Headsets Direct February 24th, 2010:

A tech company defies a tough economy and fuels growth by going wireless. A new VoIP telephone system and wireless headsets allow employees to respond to customer requests faster and more effectively than ever.

Click here to view the entire press release.

Simplifying your telephone headsets with Plantronics Amplifiers:

Problem:

We have different brands of telephones in our office. It seems like each phone takes a different type of setup, some of the phones have a headset jack, some do not. What can we purchase to make all of our existing and future headsets universal to all of our phones?

Answer:

If you are looking for a corded solution, you will need to start with a Plantronics amplifier and headset. We carry a large selection of Plantronics headsets for you to choose from. Plantronics offers headsets with a voice tube for quiet environments as well as headsets with a noise canceling microphone for noisy environments (this headset will get rid of about 75% of your background noise). Plantronics offers amplifiers such as the M22 and AP15 that work on just about any office phone. The Plantronics amplifier will plug into the handset jack on each of your phones and the headset plugs into the quick disconnect cord on the amplifier. This will keep all of your setups universal and consistent for each phone. Just remember, since you are plugging into the handset jack, you will have to take your handset out of the cradle each and every time you take or make a call.

A Plantronics wireless headset and a handset lifter may be another way for your office to go. This would also be universal for almost any office phone. Headsets Direct’s most popular wireless headset is the CS55. This headset gives you 10 hours of talk time and up to 300 feet distance. The HL10 handset lifter will give you remote access to answering all of your calls.

Problem:  I have an H251N headset, and it is so comfortable- – - can I use it with my computer also?

Solution:  It sounds like you really love your headset, and although it was designed to be used with a telephone, you do have a couple of options for using it with your computer as well!

Option #1:  Purchase a USB headset adapter.   This handy little device has a quick disconnect on one end and a USB adapter on the other.   You simply plug your headset cord into the quick disconnect end and plug the other end into your computer USB port and you are ready to roll! We offer several different USB headset adapters that range from $46 for a simple unit up to $118 for the top of the line adapter. You will find them on our website by clicking  USB headset adapter and scrolling down.

Option #2:  Purchase the Headsets Direct PC phone/headset switch:  a device which allows you to switch back and forth from your phone to your PC.   It is actually a small box with a silver button on the top.  It has a cord that connects to your soundboard and when the silver button is up you can use your headset with your telephone.  When the silver button is down you can use your headset with your computer.  Headset Direct developed this unit just for people like you who love their phone headset and want to use it with a computer.  This cleaver little item is also priced right- – it’s only $39.95!  You will find our PC phone/headset switch at Computer/VOIP.

We had a customer having a problem with their Plantronics CS55 Headset & HL10 Handset Lifter:

The Problem: I have had my Plantronics CS55 headset & HL10 for several weeks now, and they have been working great!  Recently, however, it has dropped a couple of calls in mid-conversation.   What’s up?

The Solution: If the HL10 lifter is actually hanging up the phone mid conversation there are several possible quick fixes that may solve your problem.   First, check the small height adjustment button on the back of your HL10 lifter.  You have a choice of low, medium or high settings.   We suggest you set it on the medium  (middle) setting because it works best for the majority of phones.    With some phones if you set the HL10 on the low setting the handset is simply too heavy, so it slowly hangs up on you.

If that adjustment doesn’t solve your problem, lift your handset off the phone and manually pull the arm on your HL10 lifter up as high as it will go; then slowly push it back down.  If the problem persists, your next option is to do a reset on your Plantronics CS55.  You will find instructions on our Plantronics CS55 headset page under FAQ’s.  Look for the reset information in blue print and click onto it.  Once you have completed the reset, your Plantronics CS55 headset and HL10 lifter should be ready to go!