Wow, Black Friday, all the “deals” over the weekend, it’s crazy.  In fact, I even saw some of the products we sell being offered at deep discounts.  Which reminds me of the old saying “If it sounds too good to be true. . .”

When it comes to selling commercial grade telephone headsets, I believe our CRAZY DEALS make far more sense than anything I saw in the past three days. And we make them every day, all year long!

How’s this for CRAAAAAZY:

We sell headsets for the lowest price possible (always comfortably below MSRP) while still allowing enough profit to provide the points that follow this one.

We have headset experts on the phone whose job it is to educate you, not sell you.  They know and use the products we sell.  They’ll ask you questions and guide you to the right headset for your environment, comfort and wearing requirements, and budget.

You can use your headset for 60 days to make sure it’s right for you.

If you have a question two days or two years after you buy or before you buy, call us.  We have the answers.

We have it in stock and 97% of our orders get shipped the same day we receive the order.

We’ve been selling commercial grade Plantronics telephone headsets to people like you since 1996.  In our humble opinion, there’s a right way and a wrong way to buy something that’s this important to your professional productivity.

That $20 dollars you might save on a headset isn’t a savings at all if there is another one that would better meet your needs.  They won’t tell you that because they don’t know.  We’ll tell you because we know.

So, let me see if I can get this right. . .We have CRAZY DEALS for you on Plantronics headsets, but you must act fast, these prices are only good for the next 365 days.  So get up early and get in line to make sure you get these great deals, our “store” opens at 4 AM (well, actually, you can order 24/7 on our website). . .

Have a wonderful holiday season, and if you need anything related to telephone headsets we’ll be here with all our crazy deals.  Just like always. 

Wayne Baumgartner
Founder & President

Though the Plantronics CT14 only comes with one dial pad and one charging base, you can actually register up to six dial pads to each base. If you purchase more than one CT14 unit, and have several dial pads registered to the same base, users can actually intercom with the other dial pads or even have a 3-way conference with another dial pad and an outside caller.

Registering multiple dial pads (handsets) to the same charging base:

1. Make sure dial pad batteries are fully charged.

2. Disconnect the AC adapter on the base you want to register your dial pad to. Then press and hold PAGE while reconnecting the adapter. Keep holding PAGE until CHARGE indicator starts to blink.

3. On the dial pad, press MENU/SEL. Select the Register Base menu. “Handset Registering” will appear in the display. After step 2, you have thirty seconds to complete this step 3 before the system returns to standby.

4. Wait approximately 30 seconds. “Registration complete” will be displayed on the dial pad screen when the handset has been registered to the base (a handset ID will be automatically assigned).

5. If “Registration failed” appears on the dial pad screen, please try these steps again.

Note: The handset will stay connected to the new base until you select a different base (see below).

One dial pad can also be registered (connected) to up to 4 different charging bases. You can set the dial pad to automatically search for a new base if the base it’s currently connected to is unavailable or out of range. You can also manually select which base you want the handset to connect to.

Manually selecting the base you want the dial pad to connect to:

1. Press MENU/SEL while the phone is standby; select the Handset Setup menu, and the Select Base submenu.

2. Move the cursor to select the base you want to connect to, or choose “Auto” to have the dial pad automatically search for and select the base nearest you.

3. Press MENU/SEL again. “Searching” will appear in the display.

4. The dial pad will return to the standby mode when the base is found. “Searching” will continue if this base is not found. You can repeat the above searching procedure or return to the original base.

Note: your call will be dropped if you change bases during a call.

How does the CT14 intercom feature work?

You need to have at least two CT14 units registered to the same charging base and within the reception range (up to 300 feet). Only two dial pads at a time can be on an intercom call, but while two dial pads are in the intercom mode, the rest of dial pads registered the same base will still be able to make and answer outgoing/incoming phone calls.

Can I make an intercom paging to more than one dial pad?

When you press INT’COM/CLEAR on your dial pad, you can choose to intercom with any one of the dial pads (handsets) registered to the same base or even intercom/page all the dial pads. However, only two dial pads are allowed to intercom each other at the same time, so only the dial pad that answers the intercom/page first would be able to intercom with you.

While two units are in the middle of an intercom conversation, what happens to calls coming in from outside callers?

During an intercom conversation, a background ringing will be heard by both parties when an incoming call is received. Either of the dial pads can answer this phone call by pressing TALK/FLASH. If there are other dial pads registered to (and in range of) the same base, any of them can also answer this phone call (this will not affect the on-going intercom conversation).

How does the 3-way conferencing feature work in CT14?

With two CT14 units registered to the same base, when an outside call comes in and is answered by one of the dial pads, a second CT14 dial pad will be able to join this call by pressing TALK/FLASH. This starts a 3-way conference. This non-traditional 3-way conferencing does not require any subscription to that service from a phone service provider. The user with the second unit can easily leave the conference by pressing END.

Can a 3^rd or 4^th user join a 3-way conference if there are already two users on the line with the incoming call?

Unfortunately, the 3-way conferencing feature is limited to 2 dial pads and one outside line. “Line in Use” appears in the displays of the rest of dial pads registered to the same base. Though the other dial pads can intercom each other during this time, they will not be able to answer or make outside calls.

Can I transfer the incoming phone call to another dial pad registered to the same base without dropping the call?

You can transfer a call from one dial pad to another as long as they are currently connected to the base:

1. Press INT’COM/CLEAR during a call.

2. Press Up or Down arrow to select the dial pad (you can also select All to page all dial pads) you would like to transfer the call to, then press MENU/SEL. The call will be automatically put on hold and you will hear a paging tone sound. To cancel the transfer, press TALK/FLASH.

3. The selected dial pad(s) will ring and show which dial pad is paging — and under that will display “Line on Hold”.

4. When another dial pad answers the transferred call, you will be disconnected from the call. You can re-join the call while it is active by pressing TALK/FLASH. This call would then become a 3-way conference (”Conf” will be displayed on the screen).

Can I keep my phone conversation private even though there are multiple units connected to the same base?

When you are on a phone call and you do not want other users to interrupt or join your conversation, you can set your dial pad to “Privacy Mode” and other users can’t join your call or intercom with you. While you are on a call, press MENU/SEL. Then select Call Privacy. “Privacy mode on” appears in the display for two seconds; the privacy icon (the letter “P”) appears and remains in the display until this feature is turned off.

End of Life Announcement – Plantronics Voyager 510 Headset
The Plantronics Voyager 510 headset (part # 72270-61) will be discontinued. The Voyager 510S system is not affected by this action, and will remain available. The last order date for the Voyager 510 headset is December 31, 2009 and is only available while supplies last.

The Voyager PRO is available as a replacement, which has won praise from press and customers alike, offers next generation performance, fit, and reliability for mobile users.

Q:  I am looking at Plantronics Headsets for my office phone.  How does the phone lifter work with 12 lines?  I presume I can hang up whatever line I’m on, but can’t pick up any of the 12 lines except at my phone, correct?

A:  When you have a wireless headset with a handset lifter, you can answer and hang up away from your telephone.  As long as your telephone lets you answer any line that is ringing just by picking up your handset receiver and not having to press a button on the phone itself, the wireless headset will work the same way.  However if you need to answer a specific line, transfer a call, or need to put someone on hold, you will need to go back to your telephone to perform these tasks.  Just remember that a headset only takes the place of your handset receiver, and does not change the way that a telephone functions.

Q: I’m using a Plantronics CS50 wireless headset and handset lifter.  I no longer get the beep notification for incoming calls.  Is something wrong with my CS50?

A: It is the handset lifter that actually picks up the ring tone from the telephone, and not the CS50 itself.  The first thing that you want to do is make sure that the ring tone or ring volume didn’t change on the phone, because this could throw off how the lifter ”hears” it.  Also, I’m not sure which lifter your user has.. if it’s the larger HL1 (this one has a base that the phone sits on), there is a sensitivity adjustment on the back of the lifter.  If is the smaller HL10 which sticks onto the phone (and should be positioned over the speaker grill where the ring tone comes out of the phone), the internal mic may have stopped working and that could be why it doesn’t hear the ring anymore.  If you have the HL10, you can try using a ring detector cable, this is a little accessory that should have come with your lifter (it looks like a wire with a small speaker on the end of it with double-sided tape).  Plug this into the back of the HL10 (there are 2 jacks back there but it will only fit in one, you may need to remove the rubber plug), then stick the little speaker over the speaker grill on the telephone.  If this doesn’t work, you may need to replace the lifter.  Here is a link below with a picture to take a look at the ring detector.

http://www.headsetsdirect.com/accessories/46780-01.html